TNCC : Financial Aid : FACTS

Paying for the rising costs of a college education is a concern for nearly every student and family. The fact is, few of us have the resources to simply write a check for the full cost of tuition each semester. So how are you meeting your costs? What’s your plan? Do you have one? Having a solid plan for covering the cost of college is an important step toward graduation. Thomas Nelson Community College is pleased to enlist the services of FACTS to make the process easier for you. Working together, Thomas Nelson Community College and FACTS will provide you with sensible strategies for covering the rising costs of college.

To help you meet your educational expenses, Thomas Nelson Community College is proud to offer FACTS as a convenient budget plan. This is not a loan program. You have no debt, there are no interest or finance charges assessed, and there is no credit check. You may budget your tuition and fees in the following ways:

Enroll in the FACTS Payment Plan online and follow the instructions. Be sure to have the following information:

Student’s seven-digit Empl ID number.
The name, address, and e-mail address of the person responsible for making the payments.
To protect your privacy, you will need to create your own unique FACTS Access Code. Please be sure it is something you can easily remember.
Account information for the person responsible for payment.
If paying by automatic bank payments, you will need the bank name, telephone number, account number, and the bank routing number. Most of this information is located on your check.
If paying by credit card, you will need the credit card number and expiration date.

Enrolling online is simple, secure, and easy. Connect to the e-Cashier Web site through the Thomas Nelson website. The payment plan can accommodate down payments and monthly payments. Before you click the Submit button, please carefully read through the Final Review and the Terms and Conditions. An immediate e-mail will be sent (if an e-mail address was provided for the person responsible for payment) confirming enrollment through e-Cashier.

There are a number of terms and conditions that apply to your agreement with FACTS. Thoroughly review all terms and conditions before submitting your agreement. Failure to comply with these terms and conditions could result in your registration for classes at Thomas Nelson Community College being dropped and/or transcripts being held.

If you drop a class or have been terminated from FACTS, any money collected by FACTS will be refunded by Thomas Nelson Community College. Refunds based on the college’s refund policy. Refunds will not be issued until 60 days after the last day of drop and add. FACTS does not issue refunds. Any questions you may have regarding your refund need to be directed to your campus Cashier’s Office.

Call FACTS at (800) 609-8056 to make any changes to your address, phone, or banking information. If you have questions regarding your FACTS agreement, please contact FACTS directly or view your agreement online through My FACTS Account. To access My FACTS Account, follow the instructions located on the FACTS Confirmation Notification or e-mail. If you have questions regarding your financial aid, scholarship, or VA benefits, contact the Thomas Nelson Community College Financial Aid, Veterans Affairs and Scholarship Office at (757) 825-2848. Questions regarding tuition balances should be referred to the Thomas Nelson Community College Cashier's Office by calling (757) 825-3560.

When and what time will the funds be withdrawn from my bank account?
FACTS specifies the date each payment will occur, but it is your financial institution that determines the time of day the payment is debited. FACTS recommends you check with your financial institution to determine how far in advance funds should be deposited into your account to ensure the automatic payment clears. If a payment date falls on a weekend or banking holiday, the payment will be attempted the following business day.
How will I be notified of my payment information?
Once your agreement is posted to the FACTS system, you will receive a confirmation notification of your payment amount by e-mail or letter. Payments will be processed until the total balance is paid in full. The notification has important information you must have to log on to My FACTS Account. The notification also serves as a reminder that a nonrefundable FACTS
Enrollment Fee will be processed from the account indicated on the agreement.
Can I pay by phone with FACTS?
In accordance with the Terms & Conditions of your FACTS agreement, payments are processed electronically. FACTS does not accept payments by phone.
Can I be dropped from the FACTS program?
Yes. If you are not current on your tuition payments or have not paid all applicable FACTS fees by Thomas Nelson Community College’s last day to drop for tuition refund for a 16-week course, you will be dropped from the FACTS program. This could result in the cancellation of your registration at Thomas Nelson Community College. Any funds collected by FACTS prior to you being dropped from classes will be remitted to the college. All FACTS fees are nonrefundable. If you are making a down payment and it is returned, your FACTS agreement will be terminated immediately. Please read all the terms and conditions listed on the FACTS agreement before authorizing and submitting your agreement.

The amount of the FACTS Enrollment Fee is based on the plan you select and is identified online with each payment option. The FACTS Enrollment Fee is automatically deducted immediately upon the agreement being posted to the FACTS system. The more months you elect to budget, the lower the FACTS Enrollment Fee! Enroll early to save money and receive the lowest monthly payment possible.